Student Hub Advisor

KC Group are recruiting on behalf of an established Organisation who are hiring for 2 Student Hub Advisors, based in the Leeds City area .

The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.

As a Student Hub Advisor , you’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.

Shift Pattern 1

• Monday: Non-working day
• Tuesday: 8:30am - 6:00pm
• Wednesday: 11:30am - 8:00pm
• Thursday: 11:30am - 8:00pm
• Friday: 11:30am - 8:00pm
• Saturday: 9:00am - 2:00pm

Shift Pattern 2

• Monday: 11:30am - 8:00pm
• Tuesday: 9:00am - 5:30pm
• Wednesday: 9:00am - 5:30pm
• Thursday: 11:30am - 8:00pm
• Friday: 12:00pm - 8:00pm

Key responsibilities of the Student Hub Advisor role includes:

• Responding to student queries promptly and professionally
• Monitoring attendance and advising on absence-related matters
• Supporting student wellbeing and identifying safeguarding concerns
• Managing student data and contributing to reporting
• Coordinating campus activities and events
• Acting as a liaison between students and academic staff

To be considered for the Student Hub Advisor role:

• Experience in a student-facing, advisory, customer service, or support role
• Strong communication and interpersonal skills
• A patient, empathetic, and proactive approach
• Confidence working with data and multiple systems (CRM experience desirable)
• Ability to work both independently and as part of a team

This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.

For more information on the role, please contact Reiss on or at . If your application is unsuccessful, your CV will be kept on file for future vacancies.

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