Student Support Officer

About the Role

Our client is seeking a compassionate and proactive Student Support Officer to join their team at the Plymouth campus. This on-site role is dedicated to providing comprehensive support services to students, ensuring their well-being and academic success throughout their university journey. You will act as a first point of contact for students facing challenges, offering guidance, resources, and a listening ear. The successful candidate will be adept at crisis intervention, knowledgeable about support networks, and committed to creating a safe and inclusive environment for all students. This position is crucial for maintaining a positive student experience and retention rates.

Key Responsibilities

• Provide a range of support services to students, addressing academic, personal, and social concerns.
• Conduct initial assessments of student needs and provide appropriate advice and referrals.
• Liaise with academic departments, student services, and external agencies to coordinate support.
• Develop and deliver workshops on topics such as study skills, stress management, and well-being.
• Maintain confidential student records and track support interventions.
• Respond to student inquiries and provide information on university policies and procedures.

Requirements

• Bachelor's degree in a related field (e.g., Psychology, Social Work, Education).
• Experience in student support, counseling, or a similar pastoral care role.
• Strong understanding of student welfare issues and available support services.
• Excellent communication, empathy, and active listening skills.
• Ability to handle sensitive information with discretion and professionalism.

Benefits

• Competitive salary.
• Full-time, on-campus role.
• Comprehensive health and well-being benefits.
• Opportunities for professional development.
• A rewarding role focused on student success.