Student Support Officer

This role forms part of the Student Support Team within Faculty Education Services in the Faculty of Life, Sciences and Medicine. The team supports students and academics across all taught programmes within the faculty.

About The Role

Working in a fast-paced environment, the role holder will develop strong working relationships with teams across Faculty Education Services, university services and key academic colleagues. They will be expected to proactively coordinate the provision of student support for students on UG and PGT programmes, ensuring that processes and procedures are reliable and effectively meet the needs of students, academic colleagues, and other stakeholders. They will be responsible for producing accurate records of support meetings with students and sharing these in a timely manner. They will provide administration across the broad range of student support, coordinating associated procedures, maintaining records and managing casework. They are expected to have a good understanding of the student lifecycle and maintain up to date knowledge of programme and university regulations and protocols. They will need to be able to use this knowledge to provide accurate and timely guidance to colleagues and students as required, escalating where there is risk, ensuring that early intervention is both appropriate and optimal. You will be highly organised, motivated, and capable of working independently as well as being part of a team. You will have experience of dealing with students who may be navigating complex difficulties, and of signposting to support services as appropriate to ensure students receive the best possible support. You will be comfortable and resilient in managing sensitive conversations and challenging situations. Please note this is a part time role of 0.8FTE.

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Excellent time management and organisational skills and the ability to work to tight deadlines and plan effectively across competing priorities, maintaining accuracy at all times.
• Excellent written and oral communication skills including the ability to draft correspondence and documents autonomously to a broad range of audiences.
• Experience of case work, with appropriate record keeping and knowing how to apply the principles of confidentiality and referral.
• Knowledge and understanding of the range of university support services, how they are structured and their core services and processes
• Evidence of capability to interpret and apply university and programme regulations.
• Ability to work under pressure to complete a range of competing priorities, managing individual workload while working to deliver shared team service levels and objectives.
• Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner.
• Excellent IT experience, across all Microsoft packages; with significant experience of databases (student records systems) and reporting

Desirable criteria

• Previous HE experience; with an emphasis on supporting students
• Mental health First Aid Certification or equivalent

At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

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