Studio Manager - One City
- london, england, United Kingdom
- Full time
- £32 - £35 Per Annum
Job Description
STUDIO MANAGER
Location: Battersea Power Station / Hove
Hours: 40 hours per week
Salary: £32k-£35k per annum (Experience dependent)
We’re looking for a dynamic, proactive, and highly organised Studio Manager to take full ownership of our flagship operations.
As Studio Manager, you are the driver of the studio’s success. You will lead a high-performing Front of House team, working closely with Head Office and our elite instructors to deliver an exceptional, end-to-end member experience. This is a role for a proven leader who thrives on operational excellence, data-driven results, and building a culture of elite standards.
Whether you are an experienced Studio Manager or a high-performing Assistant Manager ready for the next step, you will be responsible for shaping the environment where our community pushes their limits every single day.
KEY RESPONSIBILITIES
Studio Operations
- Oversee daily studio operations, including team management, retail, and facilities.
- Manage rotas to ensure the studio runs at peak efficiency 7 days a week.
- Maintains high cleaning, safety and presentation standards.
- Oversees equipment and stock management.
- Resolves issues quickly and proactively.
- Delivers consistent opening and closing compliance.
Team Leadership & Development
- Recruit, train, and build a team that reflects the One City culture.
- Sets clear expectations and performance standards.
- Provides regular feedback and structured reviews.
- Coach & develop team members
- Manages performance confidently and professionally.
- Builds a positive, high-energy culture.
Member Experience
- Protect and elevate the member journey.
- Be visible and engaged on the studio floor.
- Handle feedback and complaints effectively.
- Builds strong member relationships.
- Monitor retention and member satisfaction.
- Ensure consistent premium standards are upheld.
Community & Commercial Growth
- Analyse weekly analytics and hit targets to drive revenue and build member retention.
- Use data to drive decision making
- Drives memberships, upselling and secondary spend..
- Marketing Collaboration: Work with the internal marketing team to execute studio-specific initiatives that drive brand awareness.
- Balance strong service with cost control.
Personal Accountability
- Own results, behaviour and standards.
- Takes responsibility for outcomes.
- Deliver on commitments.
- Remain professional under pressure.
- Lead by example.
Communication
- Communicates clearly and confidently.
- Leads team meetings effectively.
- Gives clear direction and expectations.
- Shares operational updates accurately.
- Represents the brand professionally.
Brand Alignment
- Lives and protects the One City standard.
- Maintains strong presence and energy.
- Protects studio presentation.
- Reinforces brand values daily.
- Drives consistency across all shifts.