Supply Chain Coordinator - MANDARIN

Our client based in West Drayton is seeking a Mandarin Speaking Supply Chain Coordinator to join their team

OVERALL JOB PURPOSE

Support the business with project management from the production phase through to shipment for key accounts.

Responsible for end-to-end supply chain management of Manufactured Products from source to shelf, ensuring quality products reach customers satisfactorily.

Support Production Coordinator and Sales team in Sales support & Supply Chain and other Ad Hoc Work related to Supply Chain and Procurement.

Maintain good customer/merchandiser relationships.

Maintain Quality and Compliance of, and Information on Manufactured Products and product integrity.

Maintain and Update Product Costing Models.

Maintain Good Supplier Relationships.

Support Production team and department with major Supplier Relationships.

Maintain Optimal Stock Levels.

KEY RESPONSIBILITIES

• Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, cost and quality requirements.
• Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising stock holding costs.
• Maintain and Improve Relationships with, Performance of and Cost of Freight Forwarders.
• Responsible for overseeing Customs Declarations of Imported Goods, and other relevant items.
• Assist in design and monitoring of various KPI's, e.g. procurement accuracy, Stock and demand Accuracy etc.
• Maintain regular remote and face to face contact with 3PL Warehouse, with a view to significant performance improvement across all areas of warehousing activity.
• Maintain regular remote and face to face contact with Distribution suppliers, with a view to improving performance and reducing costs.
• Manage end-to end logistics of manufactured products.
• Monitor and improve performance of logistics providers.
• Maintain quality and compliance of information on manufactured products.
• Maintain sufficient stock levels throughout the year, and update and manage stock levels.
• Product stock reports and various other reporting tools to help the smooth running of the business.
• Support Production Coordinators and NAMs/SNAMs in day to day project management, maintaining key project documents to help the smooth running of key accounts.
• Support NAMs/SNAMs in customer/merchandiser meetings (via teams) and assist in detailed information about product ranges for key accounts.
• Support Head of Department in building on relationships with smaller Goods Suppliers, with a view to improving performance, reducing cost, and keeping up to date with new developments.
• Resolve disputes with suppliers or back-end facing customer support, and other problems, as they arise.
• Support Head of Department in all areas and levels of Supply Chain and Sales support activity, e.g. New Product Development, Development of Supply Chain Network, Performance & Contract Monitoring, Resolving Major Issues, Cost & Contract Negotiations, etc.
• Maintain and update all relevant data and information on Manufactured Goods, in formats which are communicable, easy to access and easy to maintain.
• Build, Refine, Maintain and Update costing models on Manufactured Goods to support pricing, customer quotes and maintenance of company margins.
• Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders in collaboration with SMT.
• Work effectively and build relationships across the wider business to ensure smooth running of the supply chain and business operations.
• Operate as a Subject Matter Expert in Logistics, 3PL Warehouse Management, Costing and Pricing.
• Own & maintain key stakeholder relationships at varying levels.
• The role responsibilities will be subject to change as required to completed tasks required by the business.

KEY INTERNAL CONTACTS

• Build strong relationships with stakeholders across Sales (NAMs/SNAMs), Supply Chain, Customer Services, Marketing, Sales and Finance.
• Act as effective support for Head of Department.

KEY EXTERNAL CONTACTS

• Work with buyers for Key retail accounts, to develop and support NAMs/SNAMs in establishing, building and maintaining effective processes & KPIs for the smooth running of accounts.
• Work with key Suppliers to ensure on time delivery of good quality products.

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