Supply Chain Director for GB & Ireland

Abingdon, Oxfordshire | Relocating to Reading from Q2 2027 | Permanent Shape the future of Supply Chain at Miele At Miele, we believe supply chain is much more than moving products. It is a critical part of the experience our customers have with our brand. We are looking for an experienced Supply Chain Director for GB & Ireland to join our Leadership Team at a pivotal point in our transformation. With our logistics operations now operating through a newly outsourced 3PL model, this is an opportunity to take ownership of the next phase: stabilise, improve and build a high-performing, future-fit Supply Chain operation that supports profitable growth and delivers the premium experience our customers expect. You will combine strategic leadership with hands-on execution, working across the business and with our logistics partners to turn ambition into measurable performance.

What you’ll be doing

• Act as the Supply Chain business partner to the GB & Ireland Leadership Team, bringing service, cost, capacity and operational insight into business and commercial decisions.
• Lead Supply Chain within the newly outsourced 3PL model, ensuring strong operational performance, resilience and continuous improvement.
• Own the governance of our logistics partners, including SLAs, KPIs, performance reviews, corrective actions and contractual accountability.
• Own the GB & Ireland Supply Chain cost envelope, working closely with Finance to improve transparency, cost-to-serve and efficiency.
• Lead logistics across B2B and D2C, including last-mile Delivery & Installation and reverse logistics, with a strong focus on reliable, first-time-right customer fulfilment.
• Shape and continuously evolve the GB & Ireland Supply Chain operating model and multi-year roadmap, creating clear accountability across local, regional and 3PL teams.
• Lead and develop the internal Supply Chain team, building a culture of accountability, collaboration, customer focus and continuous improvement.
• Work closely with Sales, Customer Service, Finance, Regional Supply Chain and global teams to align priorities and leverage best practice across markets.
• Use systems, data and digital capabilities to strengthen operational visibility, performance management and process improvement.

What we’re looking for

• Significant Supply Chain leadership experience with direct accountability for 3PL and outsourced logistics.
• Strong experience in 3PL contract, SLA and performance management.
• A track record of delivering measurable service and cost improvements.
• Strong commercial and financial understanding, including budget and cost-to-serve management.
• Experience leading teams through transformation and change, developing people and building capability.
• Proven ability to influence senior stakeholders and operate effectively in a complex matrix organisation.
• A strategic but hands-on leadership style, with the ability to turn challenges into practical solutions.
• Excellent communication skills and the credibility to work across functions, markets and organisational levels.
• Experience with ERP/WMS, data and digital transformation is highly desirable.

Why Miele? This is a chance to join Miele at a genuinely important moment. You will have the opportunity to shape the next generation of Supply Chain for GB & Ireland, combining operational excellence, digitalisation, commercial performance and premium customer fulfilment. You will sit at the heart of the business: connecting customer expectations, commercial ambition and operational execution. Ready to make a difference? We’d love to hear from you.

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming "forever better" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

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