Supply Chain Planning Systems Lead - M/F/D

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

The Planning Systems Lead is the functional owner and internal professional of the Forecasting & Replenishment (F&R) system within the supply-chain Centre of Excellence (COE). This role ensures the system is configured, maintained, and continuously optimised to support forecasting processes, effective replenishment, and strong inventory performance across the organisation.

The Systems Lead ensures that system logic, parameters, business rules, and workflows reflect evolving business requirements. The role combines system configuration, analytical problem-solving, process development, and change leadership to maximise automation, improve KPIs, and embed best-practice planning behaviours. It also provides hands‑on training and guidance to planners and key users, ensuring consistent system use, adoption of best practices, and confidence across teams.

The Systems Lead operates as the first line of support for planners, diagnosing whether issues arise from data quality gaps, incorrect parameter setup or systemic calculation logic. Where escalation to the System Solutions Provider is required, the role ensures issues are clearly articulated, evidence-based, and efficiently managed through to resolution.

This position drives effective use of the system, maintains governance over configuration and parameters, and enables planners to follow standardised, high-quality processes.

Your responsibilities:

• Act as first-line support for planners, diagnosing whether issues are data-related, configuration-driven or systemic
• Own and continuously optimise the Forecasting & Replenishment system logic, parameters and business rules to ensure effective replenishment, inventory performance, and operational reliability
• Configure and maintain system processes, user views, KPI dashboards, and timed reports to support exception-based planning and operational visibility
• Oversee user roles, permissions, and governance to ensure the system operates securely, reliably, and in line with business rules
• Manage and prioritise a structured list of system improvement and configuration requests, aligning delivery with business impact and leadership expectations
• Design, configure, and validate system changes in the test environment before controlled migration to production
• Administer system updates and clearly communicate business impact, timing, and required actions to stakeholders
• Perform structured root-cause analysis of replenishment and inventory variances and implement corrective improvements
• Escalate complex system issues to the solutions provider with clear problem statements and supporting evidence
• Collaborate with Supply Managers to align system configuration with inventory targets, replenishment objectives, and operational constraints
• Monitor and report on KPIs including service levels, schedule attainment, system automation rate, process compliance
• Maintain up-to-date system governance and best practice documentation, ensuring consistent configuration standards, parameter usage, and process adherence across all users

Your profile:

• Relevant experience in demand or supply planning within a supply chain environment is preferred
• Commitment to continuous improvement, highly organised with attention to detail
• Motivation, collaborative approach and competent in inspiring the adoption of best practices
• Self-motivated and proactive, competence to take ownership of system performance, process improvements, and user support
• Practical understanding of forecasting, replenishment, and inventory management principles, including safety stock, service levels and order policies
• Practical experience working with advanced planning systems, ideally including configuration of parameters, business rules, and user views
• Solid understanding of ERP integration points and master data dependencies impacting planning outputs (SAP experience is a plus)
• Good MS Excel knowledge and comfort working with structured data; familiarity with BI/reporting tools is advantageous
• Good analytical and root-cause problem-solving understanding, paired with the expertise to interpret system outputs and identify configuration or data drivers
• Experience in supporting users, providing training and acting as a functional system professional is preferred
• Competence in managing competing priorities while collaborating effectively with stakeholders
• Communication competence in order to persuade and work across operational and leadership levels

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At TTI, we are committed to being an equal opportunity employer.

We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you.

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