Supply Chain Process Specialist

The Supply Chain Process Specialist is responsible for supporting and driving process standardisation, system effectiveness and continuous improvement across MSS International's global supply chain, with a particular focus on customer service, purchasing, inventory management, sales order management, warehousing, logistics and planning. The role acts as a key business user and process specialist, ensuring that supply chain processes are clearly mapped and documented, consistently applied, and supported by accurate system parameters and master data. The Specialist works closely with Supply Chain, Customer Service, Finance, IT and warehouse teams to translate operational requirements into practical processes and system functionality, resolve process gaps, and support a single, standard way of working across MSS locations. This is a hands-on role combining practical Customer Service knowledge, process improvement, D365 BC support, documentation and training.

The role will make particular use of established customer and operational knowledge to strengthen Customer Long-Term Contract (LTC) governance, maintain associated supply chain parameters in D365 BC, and support MSS's wider operational excellence agenda.

Key Responsibilities:

Customer LTC & Supply Chain Parameter Governance

• Review and maintain Customer Long-Term Contracts (LTCs), ensuring that agreed customer requirements, call‑off arrangements and supply chain commitments are accurately reflected in D365 BC.
• Review and maintain the supply chain parameters associated with Customer LTCs in D365 BC, including relevant replenishment, inventory, planning and fulfilment settings, in collaboration with the appropriate Supply Chain and Customer Service stakeholders.
• Establish a regular review cycle for LTCs and associated D365 BC parameters so that changes in customer requirements are identified, approved and implemented promptly.
• Identify discrepancies between contractual or agreed customer requirements, operational practice and D365 BC settings, and coordinate corrective actions with the relevant teams.
• Maintain clear supporting documentation and an audit trail for LTC reviews and approved parameter changes.

Process Mapping & Standardisation

• Map and maintain current-state and future-state supply chain processes across Customer Service, Purchasing, Inventory Management, Sales Order Management, Warehousing, Logistics and Planning, clearly identifying roles, system steps, controls, hand‑offs and improvement opportunities.
• Support and maintain supply chain master data and operating parameters within D365 BC, ensuring that information used for planning, inventory and customer fulfilment is accurate, current and consistently governed.

Documentation & Governance

• Maintain a central library of process maps, process flows, work instructions, SOPs and business requirements documents.
• Develop clear, practical D365 BC user guides, process‑based training materials and step by step instructions, and support or deliver training to users as required.
• Promote best practice and consistent ways of working across all regions and support wider organisational change initiatives.

Reporting & Data Support

• Support the production of supply chain reporting, including inventory valuation, slow moving and non‑moving inventory, and open order book.
• Ensure data integrity across D365 and connected reporting tools, escalating and resolving data quality issues.

Supply Chain Projects

• Support the Global Supply Chain Director on strategic and operational improvement projects, including D365 optimisation and rollout, inventory optimisation, warehouse and logistics improvements, customer service process improvements, and process automation initiatives.
• Coordinate input from cross‑functional stakeholders to ensure business requirements are captured and successfully implemented.

Skills & Experience:

• Strong analytical and problem‑solving skills, with high attention to detail.
• Experience working with ERP systems in a environment. Customer Service or supply chain
• Experience of process mapping and documenting structured procedures, including SOPs, process flows and work instructions.
• Strong written and verbal communication skills, with the ability to develop practical training documentation and train or support users with varying levels of D365 BC experience.
• Ability to work across multiple departments and geographies.
• Organised, methodical, and able to manage several concurrent process and system tasks.
• Practical Microsoft Dynamics 365 Business Central experience, ideally across customer service, sales order processing and wider supply chain processes.

Personal Attributes:

• Analytical and process driven.
• Curious, inquisitive and keen to understand how systems and processes really work end‑to‑end.
• Strong communicator and confident training and supporting other users.
• Collaborative team player.
• Able to constructively challenge existing processes and ways of working.
• Comfortable working in a fast‑paced international environment.

MSS International is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, gender, age, religion, sexual orientation, gender identity, national origin, disability, or any other protected status. All personal information submitted will be treated confidentially and used solely for recruitment purposes. Application records will be retained for up to 12 months and securely destroyed thereafter.

This vacancy will be advertised for a period of two weeks. Following the closing date, shortlisted candidates will be contacted directly to arrange interviews.

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