Support Agent

About the Role

Our client is looking for a motivated and customer-oriented Support Agent to join their team in Derby . This role is central to ensuring customers receive excellent service and assistance with their inquiries. You will be the primary point of contact for customers, providing solutions and resolving issues efficiently. Working within a dedicated office environment, you will contribute to a team focused on upholding high standards of customer satisfaction and building lasting customer relationships through professional and effective support.

Key Responsibilities

• Handle customer queries and requests through various communication channels.
• Provide clear and accurate information regarding products and services.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document customer interactions and update records as required.
• Escalate complex issues to appropriate departments when necessary.

Requirements

• Previous experience in a customer support or service-oriented role.
• Strong interpersonal and communication skills.
• Basic computer proficiency and ability to learn new software.
• A positive attitude and a commitment to customer satisfaction.
• Ability to manage workload and prioritize tasks effectively in an office setting.

Benefits

• Competitive starting salary with potential for annual increases.
• Full training provided to equip you for success.
• Company benefits package including holiday entitlement.
• Opportunities for professional development within the company.
• A welcoming and supportive team atmosphere in Derby .