Support Coordinator - Remote

About the Role

Our client is seeking a highly organised and compassionate Support Coordinator to join their fully remote team, serving individuals across the Stoke-on-Trent area. This crucial role involves managing the allocation and delivery of support services to clients, ensuring their needs are met efficiently and effectively. You will be the central point of contact for clients, their families, and the support staff, coordinating schedules, addressing concerns, and ensuring a high standard of care. This position offers the flexibility and convenience of remote work while making a significant impact on the lives of those requiring assistance. You will contribute to a client-centric service that prioritises well-being and independence, working collaboratively within a supportive virtual environment.

Key Responsibilities

• Coordinate the scheduling of support workers for clients, ensuring optimal match of skills and needs.
• Manage and maintain accurate records of client information, support plans, and service delivery within the CRM system.
• Act as a primary point of contact for clients, responding to queries, concerns, and requests in a timely and professional manner.
• Liaise closely with the support staff team, providing clear instructions, support, and feedback.
• Monitor service delivery and client satisfaction, identifying areas for improvement.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements for social care services.

Requirements

• Proven experience in a coordination, scheduling, or administrative role, preferably within the social care or healthcare sector.
• Excellent organisational skills with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of building rapport with clients and staff remotely.
• Proficiency in using computerised scheduling systems and standard office software.
• Ability to work autonomously and manage a workload effectively within a remote setting.
• A commitment to providing high-quality, person-centred support.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working position offering excellent work-life balance.
• Opportunities for professional development and training.
• Pension scheme contribution.
• A supportive and collaborative remote team culture dedicated to positive outcomes.