Support Coordinator

About the Role

Our client is seeking a highly organised and proactive Support Coordinator to join their remote-first team, serving clients across the UK. This crucial role involves managing and overseeing the delivery of support services to individuals, ensuring their needs are met effectively and efficiently. You will act as a central point of contact, coordinating with support staff, clients, and external stakeholders to maintain high standards of care and service delivery. This is an excellent opportunity for someone with strong organisational skills and a passion for the social care sector to work from home, contributing to a mission-driven organisation that values efficiency and client well-being throughout Berkshire and beyond.

Key Responsibilities

• Coordinate the scheduling and delivery of support services, ensuring optimal resource allocation.
• Liaise effectively with clients, their families, and support staff to address queries and concerns.
• Maintain accurate and up-to-date client records and service documentation.
• Develop and nurture positive working relationships with internal teams and external partners.
• Monitor service quality and identify areas for improvement, implementing solutions as needed.
• Ensure compliance with all relevant policies, procedures, and regulatory requirements.

Requirements

• Proven experience in a coordination, administration, or support role, preferably within social care or healthcare.
• Exceptional organisational and time-management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to build rapport remotely.
• Proficiency in using IT systems, including Microsoft Office and support management software.
• Ability to work independently, demonstrating initiative and a problem-solving approach.
• A commitment to providing excellent customer service and supporting vulnerable individuals.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote working arrangement offering excellent flexibility.
• Generous annual leave and opportunities for further training.
• Supportive team culture and regular virtual team interactions.
• A chance to make a significant contribution to the social care sector from anywhere.