Support Coordinator

About the Role

Our client is seeking a highly organised and proactive Support Coordinator to join their remote team, serving the Stoke-on-Trent and surrounding areas. This role is essential for ensuring seamless service delivery by managing client support plans, coordinating resources, and facilitating communication between clients, support staff, and external agencies. You will be key in optimising the effectiveness of care provision, ensuring individuals receive the support they need to thrive. This is an excellent opportunity for an individual with strong administrative and interpersonal skills to contribute significantly from a fully remote setting, fostering independence and well-being.

Key Responsibilities

• Develop, monitor, and review individual support plans for clients, ensuring they meet evolving needs.
• Coordinate schedules and logistics for support staff, ensuring efficient service delivery.
• Act as a primary point of contact for clients, their families, and external agencies, providing information and resolving queries.
• Maintain comprehensive and up-to-date client records and administrative documentation.
• Facilitate effective communication channels between all parties involved in client care.
• Identify service gaps and propose solutions to enhance the overall support system.

Requirements

• Proven experience in a coordination or management role within a social care or similar setting.
• Strong organisational, planning, and time-management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using case management software and digital collaboration tools.
• Ability to work independently and manage a varied caseload in a remote environment.

Benefits

• Competitive salary and benefits package.
• Fully remote working arrangement with flexible hours.
• Opportunities for professional development and training.
• Supportive team environment and regular virtual supervision.
• A role where you directly contribute to improving lives.