Support Desk Analyst

About the Role

Our client is looking for a skilled Support Desk Analyst to join their hybrid team in Bristol . This role is critical for providing first-line technical support and resolving IT-related issues for users. You will be responsible for diagnosing hardware and software problems and offering guidance to ensure smooth operations. This hybrid position combines the benefits of remote work with opportunities for in-person team collaboration at their Bristol-based office, fostering a productive and engaged support department.

Key Responsibilities

• Provide first-level contact and convey resolutions to end-user technical issues.
• Walk users through problem-solving processes and guide them to the best solution.
• Accurately record, track, and document all incidents and requests in the ticketing system.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Escalate unresolved issues to the appropriate support teams or specialists.

Requirements

• Proven experience as a Helpdesk Analyst , Technical Support Specialist , or similar role.
• Strong knowledge of computer hardware, software, networks, and operating systems.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with remote support tools and a willingness to work in a hybrid model.

Benefits

• Competitive salary with regular performance reviews.
• Comprehensive benefits package including health, dental, and life insurance.
• Opportunities for continuous learning and IT certifications.
• Hybrid work environment offering flexibility and work-life balance.
• A dynamic and supportive IT team culture.