Support Facilities Coordinator

Contract type

Permanent

Location

Whittington

Hours

37.5 hrs Full time or Part time hours, site based

Annual salary

C1 £28,176.08 to C3 £31,217.24. Pro rata for part time hours.

Review date

5/06/2026

They coordinate cross-functionally, integrating people, place and process to ensure within the wider hospice environment to ensure safe, welcoming, efficient and well-managed non-clinical spaces that support staff, volunteers, patients, families and supporters.

The postholder line manages the reception team and Volunteer Drivers while coordinating business equipment, office consumables, non-clinical cleaning, secondary catering coordination and waste management. The role ensures strong governance, safeguarding awareness, cost control and operational resilience across all non-clinical facilities services.

Working closely with clinical, corporate and estates colleagues, the Support Facilities Coordinator ensures that the Hospice presents a calm, compassionate and professionally managed environment from first point of contact through to internal workplace experience.

In summary, the Support Facilities Coordinator is accountable for:

• Safe and compliant environments.
• Availability and governance of equipment.
• Disciplined management of consumables and stores.
• Effective supervision of Volunteers.
• Dignified management of shared and bereavement spaces.
• Supporting uninterrupted service delivery.

Key to the quality of service we provide, this role requires visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.

Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.

Qualifications

Essential

• GCSE (or equivalent) English and Maths.
• Recognised Infection Prevention & Control training (or willingness to complete).
• COSHH awareness training (or willingness to complete).

Desirable

• Health & Safety qualification (e.g. IOSH Working Safely or equivalent).
• Level 3 qualification (or equivalent experience) in Facilities Management, Healthcare Support Services, Environmental Services, or related discipline.
• DSE Assessor training (or willingness to complete).
• IWFM (Institute of Workplace and Facilities Management) membership.

Knowledge and experience

Essential

• Working knowledge of facilities coordination within a public-facing environment.
• Understanding of Health & Safety responsibilities in non-clinical environments.
• Experience of contract performance monitoring (cleaning, waste, suppliers).
• Understanding of safeguarding principles in shared spaces.

Desirable

• Awareness of DSE compliance processes (formal qualification desirable but not essential at entry).
• Experience maintaining asset registers and managing consumables.

Values

• Exhibits our hospice values and behaviours

Skills

Essential

• Highly people-oriented with strong interpersonal skills.
• Practical mindset - focuses on solutions rather than process for its own sake.
• Able to provide supportive but firm supervision to staff and volunteers.
• Comfortable having difficult conversations when standards are not met.

Desirable

• Experience managing stock control and consumables.

Personal Attributes

• Committed to maintaining a welcoming, safe and well-presented environment with an emotionally intelligent and compassionate approach to patients, families, volunteers and staff.
• Natural host mindset - understands the importance of first impressions.
• Calm and measured under pressure, particularly in sensitive end-of-life situations.
• High levels of personal accountability - follows through on actions and closes the loop.
• Resilient when managing competing priorities and unexpected operational demands.
• Strong situational awareness - anticipates risks before they escalated.

Other requirements

• Valid driving licence
• Eligibility to work in the UK
• Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

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