Support Team Leader

About the Role

Our client is looking for an experienced and motivated Support Team Leader to manage a dedicated team providing essential services in Belfast . This leadership role involves overseeing the day-to-day operations of a support team, ensuring the highest quality of care and assistance is delivered to clients with diverse needs. You will be responsible for guiding, mentoring, and motivating your team, fostering a positive and efficient working environment. This is a fantastic opportunity to take on more responsibility, develop your leadership skills, and make a significant contribution to the well-being of individuals within the community.

Key Responsibilities

• Lead, supervise, and support a team of support workers, ensuring adherence to best practices.
• Manage team performance, conduct appraisals, and identify training needs.
• Develop and implement service delivery plans, ensuring they meet client needs and regulatory requirements.
• Handle escalated client issues and complaints, resolving them effectively and empathetically.
• Ensure compliance with all health and safety regulations and organisational policies.
• Contribute to the recruitment and onboarding of new team members.

Requirements

• Previous experience in a supervisory or team leader role within social care or a related field.
• Demonstrated ability to lead, motivate, and manage a team effectively.
• Strong knowledge of care standards, safeguarding procedures, and relevant legislation.
• Excellent problem-solving and decision-making skills.
• Good communication and interpersonal abilities.
• Proficiency in relevant IT systems and record-keeping.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunities for career progression and leadership development.
• Comprehensive training programs and ongoing support.
• A chance to lead a committed team making a real difference in Belfast .
• Structured work environment with clear responsibilities.