Support Worker – Complex Care

Location: On site / Colchester Rd, Leicester LE5 2DG, UK
job type: Permanent / Full or part-time
Sector and subsector: Medical & Healthcare | Social Care / Social Worker
HourlyFixed salary: £ 12.71

Job Role: Support Worker – Days

Service: Creative Care – Leicester Complex Care

Hourly Rate: £12.71

This role is open to female applicants only. This is due to the specific needs and personal care requirements of the individuals you would be supporting, who have expressed a preference for female support workers

About Creative Care – Leicester Complex Care Service

Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism.

Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas.

With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.

The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.

Important Information About This Role

This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches.

The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.

Key Responsibilities

Colleagues

• Mentor new colleagues during induction to support high-quality care delivery
• Participate in supervision, observation and appraisal processes
• Provide effective communication including accurate written reports

Business

• Follow WCL financial procedures
• Act in line with the organisation’s environmental and sustainability principles

The People We Support

• Help maintain a caring environment aligned with best practice, guidance and legislative requirements
• Contribute to clear and effective communication with all stakeholders
• Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
• Seek and share the views and preferences of the people we support
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners
• Support the Service Manager with complaints and concerns following WCL policy
• Maintain positive relationships with families, the community, and external partners
• Understand and implement safeguarding procedures

Safeguarding

• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
• Recognise and report safeguarding concerns appropriately

Health and Safety

• Take reasonable care of your own and others’ health and safety
• Cooperate with the employer to ensure compliance with legislation
• Avoid misuse of equipment or systems provided for safety
• Support the Service Manager in maintaining a safe environment

Data Protection

• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
• Use and share information only with authorised people and for authorised purposes

Person Specification

Qualifications

• A recognised health or social care qualification

Experience

• Evidence of wanting to professionally develop
• Willingness and ability to learn
• Experience supporting people with disabilities, older people, dementia or mental health needs
• Experience working as part of a team

Technical Skills

• Ability to handle basic numerical data, including simple financial information
• Ability to use Microsoft Office (Word and Outlook)
• Ability to use WCL transport or own transport when required

Personal Qualities

• Understanding of fairness and valuing diversity
• Understanding of safeguarding vulnerable adults and the ability to recognise concerns
• Ability to work positively and flexibly as part of a team
• Positive values relating to disability, older people, dementia and mental health
• Understanding of WCL’s key statements and how to demonstrate them
• Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
• Good verbal and written communication skills
• Ability to listen sensitively
• Strong interpersonal skills
• Ability to develop and maintain positive relationships with others
• Ability to plan, organise and prioritise tasks
• Understanding of positive, person-centred support planning

About Creative Care and We Change Lives (WCL)

Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.

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