Support Worker - Supported Living Service, London E10

Job Title: 2 x Support Worker

Contract: 1 x Full Time Permanent & 1 x Part Time Permanent

Hours: 38 hours per week/ 19 hours per week

Salary: £29.334 per annum pro rate for part time

Location: NE London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer . This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a proactive and passionate Support worker

to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine direct care responsibilities with service coordinating. s

As a Support Worker, you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward's core values of engage, enable, and empower.

Your Responsibilities

As a Support Worker, you will:

• Provide direct, person-centred support
• Supporting people to access community activities, appointments, and social opportunities.
• Supporting people with their daily living activities.
• Promoting independence, choice, dignity, and respect.
• Assisting with personal care where required.
• Administering medication in line with organisational policies and procedures.
• Maintaining accurate records and reporting concerns appropriately.
• Working closely with families, healthcare professionals, and colleagues.
• Following safeguarding, health and safety, and infection control procedures.
• Carry out key working responsibilities including
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.

Requirements

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship. A caring, compassionate, and positive attitude.
• Excellent communication and interpersonal skills.
• A caring, compassionate, and positive attitude.
• Commitment to promoting person-centred support and inclusion
• Good general education (GCSEs or equivalent in English and Maths preferred).
• Basic IT skills, including the ability to use email, Microsoft Office, electronic care records, and online training systems
• Flexible approach to working shifts, including weekends and bank holidays.

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Previous experience is desirable but not essential as full training will be provided.
• Additional training in PBS, safeguarding, or housing-related legislation

Benefits

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Full details of our rewards and benefits are available from our HR Team & through our Staff Room intranet.

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

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