Supported Employment Team Leader/Employment Services Manager

Connect to Work Lead

Location: Richmond (Outreach-Based) Rate: £23.20 PAYE | £30.29 Umbrella Contract: Interim/Temporary Start Date: ASAP DBS Requirement: Enhanced

About the Role

We are recruiting for an experienced Connect to Work Lead to oversee the delivery of a high-quality supported employment service, helping individuals overcome barriers and secure sustainable employment.

This is an exciting leadership opportunity for a candidate with experience managing employment support teams within Individual Placement and Support (IPS) and/or Supported Employment Quality Framework (SEQF) environments. You will lead a team of Employment Specialists, ensuring excellent service delivery, compliance, performance against targets, and positive outcomes for participants.

The successful candidate will be passionate about employability, employer engagement, coaching teams, and delivering person-centred support that helps people progress into meaningful employment.

Key Responsibilities

Lead, supervise and support a team of Employment Specialists, ensuring high-quality service delivery. Ensure services are delivered in line with IPS and SEQF best practice principles. Provide regular supervision, coaching and caseload management support to team members. Drive performance against employment outcomes, contractual targets and KPIs. Support the development of employer relationships and access to hidden labour market opportunities. Ensure participants receive tailored, trauma-informed support throughout their employment journey. Monitor service performance, quality standards and continuous improvement initiatives. Produce and analyse performance reports, monitoring returns and management information. Ensure accurate use of CRM systems and data recording processes. Maintain compliance with safeguarding, GDPR and information governance requirements. Work collaboratively with internal and external stakeholders, training providers and employers. Support budget monitoring, expenditure tracking and project reporting requirements.

About You

To be successful in this role, you will have:

Experience managing or leading Employment Specialists, Employment Advisors, Job Coaches or similar employability professionals. Strong understanding of IPS, SEQF, supported employment or related employment support models. Proven experience working to and achieving performance targets and KPIs. Experience conducting supervision, coaching, mentoring and performance management. Strong employer engagement and job development experience. Experience using CRM systems and producing performance reports. Excellent stakeholder management and partnership-building skills. Knowledge of safeguarding, confidentiality and data protection requirements. Strong organisational skills with the ability to manage competing priorities.

Desirable Experience

Supported employment, welfare-to-work, employability, local authority, NHS, mental health or vocational rehabilitation experience. Experience managing funded programmes and contractual performance requirements. Budget monitoring and financial reporting experience. Understanding of commissioning and training provision.

What's on Offer?

Competitive hourly rate. Flexible working arrangement. Opportunity to lead an impactful employment support service. Collaborative and supportive team environment. Meaningful role helping residents achieve sustainable employment outcomes.If you have a background in supported employment leadership and are passionate about helping people move into meaningful work, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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