Supporter Engagement Officer

About the Role

Our client is looking for a proactive and engaging Supporter Engagement Officer to join their team in Plymouth . This role is vital in building and maintaining strong relationships with our valued supporters, ensuring they feel connected to our mission and motivated to continue their support. You will be responsible for developing and implementing strategies to engage donors, volunteers, and advocates, fostering a sense of community and shared purpose. The ideal candidate will possess excellent communication skills, a genuine passion for people, and a deep commitment to our cause.

Key Responsibilities

• Develop and implement creative strategies to engage and retain donors, volunteers, and advocates in the Plymouth area.
• Manage communication channels, including email newsletters, social media, and direct mail, to keep supporters informed and involved.
• Organize and execute supporter events and activities to foster community and strengthen relationships.
• Respond to supporter inquiries in a timely and professional manner, providing excellent customer service.
• Analyze supporter data to understand engagement patterns and identify opportunities for deeper involvement.
• Thank and recognize supporters for their contributions, ensuring they feel valued.

Requirements

• Proven experience in supporter engagement, donor relations, marketing, or communications.
• Excellent written and verbal communication skills, with a talent for building rapport.
• Strong organizational skills and the ability to manage multiple tasks and projects.
• Proficiency with CRM systems and digital communication tools.
• A passion for building relationships and a genuine desire to support our mission.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• The chance to build meaningful relationships with a dedicated community of supporters in Plymouth .
• Work within a passionate and supportive team environment.
• Make a direct impact on the success of our charitable initiatives.