Supporter Engagement Officer

About the Role

Our client is seeking a passionate and personable Supporter Engagement Officer to join their team in Plymouth . This role is key to building and nurturing relationships with our client's valued supporters, ensuring they feel connected, appreciated, and inspired to continue their support. You will be responsible for implementing engagement strategies across various channels, fostering a strong sense of community among donors and advocates. This is a wonderful opportunity to be the voice of our client and make a real impact on their ability to achieve their mission in the Plymouth area.

Key Responsibilities

• Develop and implement strategies to engage and retain existing supporters through various communication channels.
• Manage supporter databases, ensuring accurate and up-to-date records.
• Create engaging content for newsletters, social media, and supporter communications.
• Organise and support supporter events and engagement activities.
• Respond to supporter enquiries in a timely, professional, and empathetic manner.
• Analyse supporter data to identify trends and opportunities for deeper engagement.

Requirements

• Experience in supporter relations , customer service, or marketing, preferably within the charity sector .
• Excellent communication and interpersonal skills, with a warm and engaging manner.
• Strong organisational skills and attention to detail.
• Proficiency in CRM systems and digital communication tools.
• A genuine passion for the cause and a commitment to supporter care.
• Ability to work independently and as part of a collaborative team.

Benefits

• Competitive salary and benefits package.
• A fulfilling role that directly impacts the organisation's ability to achieve its mission.
• Opportunities for professional development and training in supporter engagement.
• Supportive team environment based in Plymouth .
• Hybrid working model to promote flexibility and work-life balance.
• Chance to connect with a passionate community of supporters.