Supporter Engagement Officer

About the Role

Our client is looking for a passionate and communicative Supporter Engagement Officer to join their team in Portsmouth . This role is key to building and maintaining strong relationships with the charity's supporters, including donors, volunteers, and advocates. You will be responsible for developing engaging communication strategies, nurturing supporter journeys, and ensuring that individuals feel valued and connected to the organisation's mission. This is an excellent opportunity to be at the forefront of driving supporter loyalty and increasing engagement with a vital cause, with the flexibility of a remote-first approach.

Key Responsibilities

• Develop and implement strategies to engage and retain existing supporters.
• Create compelling content for newsletters, social media, and supporter communications.
• Manage supporter databases and ensure accurate record-keeping.
• Respond to supporter inquiries and provide excellent customer service.
• Organise and deliver supporter events and engagement activities.

Requirements

• Experience in supporter engagement , donor relations, or marketing communications.
• Excellent written and verbal communication skills, with a talent for storytelling.
• Proficiency in CRM systems and digital communication tools.
• Strong organisational skills and the ability to manage multiple projects.
• A passion for the charity's mission and a commitment to building relationships.

Benefits

• Competitive salary and benefits.
• The chance to make a significant impact on the charity's work.
• Opportunities for professional development and training.
• Flexible, remote working arrangements.
• A collaborative and supportive team environment focused on shared goals.