Sustainability Business Development & Customer Success Officer | Nature & Biodiversity Data (IBAT)

We’re BirdLife International, the only global Partnership conserving birds and all life on our planet. We exist to give one voice to nature, and to unite and strengthen conservation across borders.

We are looking for an IBAT Biodiversity Engagement and Outreach Officer to play a central role in driving IBAT’s growth and impact through a combination of business development and customer success, ensuring that IBAT is delivering value by enabling organisations to integrate biodiversity considerations into decision‑making.

How you will do this

Business Development & Growth

• Drive IBAT subscription sales and expand global engagement across corporates, financial institutions, consultancies, and platform providers.
• Deliver compelling demos and advise clients on using IBAT to support TNFD‑aligned risk assessment, disclosure, and broader business strategy.
• Build strategic partnerships across the IBAT Alliance to unlock new sectors, regions, and growth opportunities.

Customer Success

• Build trusted client relationships and help organisations turn biodiversity data into actionable insights.
• Deliver training, onboarding, and expert support to maximise customer value and retention.
• Capture user feedback to continuously improve the customer experience and shape the product roadmap.

Industry Engagement & Thought Leadership

• Represent IBAT at global events, webinars, and high‑profile forums including COP.
• Contribute to thought leadership and identify new opportunities to grow awareness and engagement.

What we are looking for

We are looking for a commercially minded professional with experience in sales, business development, or customer success within a SaaS, technology, or service‑based environment. You will bring a strong understanding of sustainability in a business context, including awareness of frameworks such as TNFD, CSRD, and SBTN, and experience supporting private sector organisations on sustainability strategies and objectives. The ideal candidate will have excellent relationship‑building, communication, and organisational skills, with the ability to manage priorities and work collaboratively in a fast‑paced environment. A degree in business, sustainability, economics, technology, marketing, or a related field is desirable, alongside strong IT skills, particularly in Microsoft Office; GIS knowledge would be an advantage.

Benefits

• We are able to offer a hybrid model of working on‑site and from home/remote for most roles, which helps to ensure a flexible work‑life balance.
• A chance to work in the award‑winning David Attenborough Building, which brings together much of the Cambridge‑based conservation community on a ‘conservation campus.’
• A generous pension scheme, up to 12 % company contribution.
• Holiday starting at 25 days excluding Bank Holidays and increasing for every year of service up to a maximum of 28 days.
• Full access to LinkedIn Learning with access to more than 13,000 high‑quality, on‑demand courses.
• Cycle to work scheme.
• Employee Assistance Programme, including access to Health Assured online health portal (webinars, nutritional advice, 4‑week programmes, financial wellbeing and more).

BirdLife values a diverse workforce and welcomes applications from all sections of the community. Find out more about our Diversity statement.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We know that everyone’s needs are different. If you need us to make any adjustments to our recruitment process, let us know, we’ll do our best to make it happen.

Please note: under the UK Government criteria this role will not be eligible for Visa Sponsorship.

Location: Cambridge, UK (hybrid working, maximum one week per month in Cambridge)

Full‑time: 35 hours per week

Contract: Open‑ended

Annual Leave: 25 days pro rata in year 1, increasing by 1 day p/a to 28 days

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