SWEDISH CARELINE ADVISOR

Careline Advisor - Swedish Speaker

Location: Canary Wharf, London Salary: Competitive Job Type: Full-Time | Permanent

TeamJobs are recruiting for a fluent Swedish-speaking Careline Advisor to join a busy customer care team supporting a well-known international food and nutrition brand.

This is a customer-focused role where you'll be the first point of contact for consumers across the Nordic market, helping with product queries, complaints and general support.

You'll be speaking with customers across different contact channels, taking ownership of their queries and making sure they receive a friendly, empathetic and professional service from start to finish.

What you'll be doing

Responding to customer queries and complaints in Swedish and English

Supporting consumers with questions relating to a range of food and nutrition products

Taking ownership of customer queries and following them through to resolution

Providing clear, helpful and empathetic responses across different communication channels

Recording accurate customer and case information on internal systems

Working closely with colleagues and specialist teams to resolve more complex queries

Following established customer care, quality and data protection processes

Working towards agreed customer satisfaction, quality, productivity and accuracy targets

Building your product knowledge through ongoing training and development

What we're looking for

We're looking for someone who genuinely enjoys helping people and can communicate confidently and empathetically with a wide range of customers.

You'll need:

Fluent written and spoken Swedish

Strong written and spoken English

Previous customer service or customer care experience

Excellent communication and interpersonal skills

A calm, friendly and empathetic approach when dealing with customers

Good attention to detail and accurate data entry skills

The ability to take ownership of queries and see them through to completion

Good IT skills, including Microsoft Office and Google Workspace

Strong typing and computer skills

The flexibility to work different shifts when required

A positive attitude and the ability to work well as part of a team

Experience within the food, nutrition or consumer goods sector would be beneficial, as would previous CRM experience.

Working hours

The client-facing service operates Monday to Friday, 8am-4:30pm. However, the wider contracted hours are 8am-8pm, Monday to Sunday, so you will need to be comfortable working some evenings and weekends when required.

Training & development

You'll receive full training when you join, covering the products, systems, customer care processes and everything you need to get started confidently.

There is also ongoing training and development available, with opportunities to take on additional responsibilities and progress within the team as you build your experience.

Why apply?

This is a great opportunity for a fluent Swedish speaker with customer service experience who enjoys speaking with people and wants to develop their career within a global customer experience environment.

You'll be joining an established team, working with a well-known international brand and supporting customers with products that are part of everyday life.

If you're fluent in Swedish, enjoy delivering great customer service and are looking for your next opportunity, we'd love to hear from you.

TeamJobs - (phone number removed)

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