Swilcan Loft F&B Supervisor - Guest Experience Lead
- st andrews, scotland, United Kingdom
- Permanent·On-site
- Full time
- £29 - £30 Per Annum
Job Description
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.
Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
A career at Old Course Hotel, what’s not to love?
- All benefits subject to availability
Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name.
The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.
Your responsibilities will include:
- Delivering exceptional customer service to all guests in line with AA 5 five red star standards
- Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
- Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice.
- Maintain guest history, ensuring this information is passed on to all team members where necessary.
- Have a full understanding of the composition of all dishes on menu, as per specifications.
- Ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate.
- Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
- Be present at regular departmental training sessions, pre-service meetings and operational meetings.
- Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures
- Previous experience as a Bar or Restaurant Supervisor or in a similar role.
- Strong leadership and team management skills
- Excellent knowledge of beverages and bar operations
- Ability to work in a fast-paced environment.
- Exceptional customer service and communication skills
- WSET level 1 (preferred)
Permanent Full Time, 40hrs
Salary
£29,176.19 per annum + TRONC
- Subject to increase in March 2026
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.