Systems Engineering Manager – Communication, WorkPlace Engineering

About the role

Role SummaryThe Systems Engineering Manager for communication owns the technology strategy, roadmap and engineering delivery for voice and video services at Tesco.The role leads a UK and India-based engineering team, turning technology strategy into funded roadmaps while balancing innovation, lifecycle management, risk, operability and cost.Working with all Infrastructure teams, the role ensures that high quality engineering activity delivers secure, supportable and measurable business outcomes.

You will be responsible for

Role Responsibilities

As a Systems Engineering Manager, I will:

Technology & Roadmap

• Own the Voice and Video engineering roadmap.
• Align technology choices to business outcomes, security, operability and cost.
• Set engineering standards, principles and guardrails.
• Drive lifecycle management, technical debt reduction and platform sustainability.

Service Transition & Engineering Governance

• Design services for resilience, supportability and operational readiness.
• Ensure clear engineering and operations ownership through service transition.
• Maintain governance, documentation, knowledge transfer and support models.
• Use incidents, trends and service performance to shape roadmap priorities.
• Ensure solutions remain secure, scalable, supportable and cost effective.
• Ensure new capabilities transition successfully into the Operations team.

Engineering Leadership

• Lead, coach and develop a team of five experienced engineers.
• Build capability through mentoring, succession planning and continuous development.
• Set clear objectives linked to business outcomes and engineering quality.
• Create a culture of ownership, accountability and continuous improvement.

Stakeholder & Supplier Management

• Build strong relationships across Technology and the wider business.
• Manage strategic suppliers and hold them to account for delivery, service and value.
• Support procurement, supplier evaluation and proof-of-concept activity.

Governance, Risk & Security

• Ensure security, resilience and compliance are built into all solutions by design.
• Own and mitigate technical risks across the service area.
• Follow internal change, incident, problem, risk and service management processes.
• Support audit, compliance and governance activity.

Leadership Expectations

• Uses sound judgement and data-led decision making.
• Exert influence across teams and build alignment with wider business teams and functions.
• Develop talent and champion business outcomes, engineering quality and operational excellence.

You will need

Technical Experience

The successful candidate should demonstrate experience in several of the following areas:

• Enterprise voice, PSTN, SIP, SBCs, Direct Routing and Operator Connect.
• AudioCodes SBC, OVOC and VAIC technologies.
• Microsoft Teams Phone, Teams Rooms, meeting room and video collaboration platforms.

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