Systems Support Manager (Projects)

Job Description

East Suffolk Council

Location: Riverside, Lowestoft NR33 0EQ and Melton, Woodbridge, Suffolk IP12 1RT

Salary: £44,075 - £48,226 per annum (Pay award pending)

Hours: 37 hours per week

Contract: Permanent

About The Role

We’re looking for a self‑motivated and detail-oriented individual to join our team as a Systems Support Manager (Projects) at Anglia Revenues Partnership (ARP).

This is a fantastic opportunity to provide oversight, coordination and assurance across multiple systems‑based projects within ARP and act as the project manager for some system‑based projects.

We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals.

If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you.

What You’ll Need

The role strengthens the capacity of the Systems Team by providing dedicated systems project management support, to deliver ARP’s strategic priorities and contribute to continuous improvement across all partner councils.

Key strengths include:

• experience working with Revenues and Benefits systems and coordinating system‑based projects
• analytical, inquisitive, and solutions‑focused
• strong communication skills and confidence in building effecting working relationships
• experience working within a Systems, ICT or technical support environment
• technical problem solving
• customer‑focused, with a commitment to engage and consult to deliver service improvements
• resilient under pressure
• flexible, open and a positive attitude to change and above all motivation.

We encourage you to review the full job description and person specification for more details.

Why join us?

We offer a supportive and flexible working environment with a range of benefits, including:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
• Local government pension scheme.
• Flexible working arrangements.
• Learning and development tailored to your role.
• Agile working – mainly home-based with occasional office working.
• Full training and ongoing support.
• Health and wellbeing initiatives.
• A culture that values continuous learning and development.
• Career progression opportunities.

Further information

If you would like to have an informal conversation about the role, please contact Phil Butler , Revenues and Benefits Service Manager (Support), by either calling or emailing .

This is a readvertised position; unfortunately, we cannot consider repeat applications at this time.

Closing date: 11.30pm, 9 September 2026.

Interview date: 16 September 2026.

About Us

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first‑class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video.

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