Team Administrator

The Mental Health Access Team West & Central have an exciting opportunity to recruit a Team Administrators to support the West locality. You will work within a multidisciplinary team completing a variety of administrative tasks to support the team.

You will need to be a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

We are a supportive, competent and caring team. We aim to provide high quality administrative support services across the West locality to improve the safety, health and well-being of the people within our area.

Please note * To apply for this post you must have the relevant administrative qualifications and demonstrate the appropriate experience within this field of work.

Please note * If there are adequate suitable candidates for this post the closing date may be brought forwards.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the National Agenda for Change hourly rate falls below this.

Main duties of the job

The successful applicant will be expected to provide a high standard of comprehensive administration service including :

• processing of referrals
• making and receiving calls to service usersand other personnel
• booking appointments and maintaining nurses diaries
• accurately recording onto the patient records system
• typing of correspondence
• supporting the team with other appropriate admin tasks.
• reception duties in Ellesmere Port/Chester area.

The applicant will also be expected to be able to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.

This is a varied role and can be demanding at times whilst supporting the clinical team.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: or by calling .

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person specification

Qualifications

• Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
• ECDL

Knowledge & Expertise

• Working knowledge of software programmes e.g. Microsoft office applications
• Knowledge and understanding of confidentiality
• Minute/note taking experience

Expertise

• Experience of providing secretarial/administrative duties
• Experience of working in a health environment
• Experience of working as a member of a team in an office environment
• Experience of general finance systems
• Experience of processes and procedures within this service area
• Experience of supporting the organisation of seminars, conferences, workshops etc.

Trust Values

• Demonstrate alignment with Trust Values (6 C’s: Commitment, Communication, Care, Courage, Compassion, Competency)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Elaine Carter Job title Team Manager Email address Telephone number Additional information If you consider yourself Neurodivergent and need help to complete your application form, please contact or telephone

Giving you time to care, space to think and opportunity to grow

We are Cheshire and Wirral Partnership NHS Foundation Trust (CWP). We provide health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. We also provide specialist services for the North West as a whole.

Our services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who access our services, their carers and families. The Trust has over 14,500 members and employs more than 4,000 staff across 62 sites, serving a population of over one million people and highly specialist services for two million people.

We offer career opportunities to staff across a range of professions, including:

• Allied health professions - including occupational therapy, physiotherapy, podiatry, and speech and language therapy
• Medical - including psychiatry and general practice
• Pharmacy
• Clinical support roles
• Estates and facilities
• Support services roles - including HR, communications, ICT,finance and more

At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.

With vacancies across a range of professions, wherever you’re at in your career journey, you’ll find something to suit you. So why not join our team today?

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