Team Lead, Customer Service - 12-Month Cover (Hybrid)

Starling Bank is seeking a Customer Service Team Lead for a 12-month maternity cover in Cardiff. The role combines leading a hybrid team across in-office and home-based work, with a 12-week shift rotation and 6am–8:30pm coverage.

You will drive service excellence in a 24/7 contact centre, coach staff, and maintain product knowledge to resolve customer queries across channels. The position demands strong leadership, adaptability, and clear communication, with a focus on delivering high-quality

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