Team Lead, Customer Success – Enterprise

• Mentor and coach Customer Success Managers on consultative selling, pipeline management, and complex contract renegotiations
• Lead and develop a team of Customer Success Managers across EMEA against retention and growth targets
• Coach strategic account planning, executive engagement, and QBR excellence
• Support complex renewals, escalations, and enterprise-level conversations
• Partner with Sales on forecasting, pipeline visibility, and regional account strategy
• Serve as senior escalation point for complex regional accounts
• Translate enterprise customer success frameworks into scalable playbooks for EMEA Enterprise teams
• Manage a portfolio of 10-15 strategic commercial customers
• Build executive relationships and act as a trusted advisor
• Own renewal and expansion strategy with Sales
• Deliver QBRs demonstrating ROI and growth opportunities
• Identify and mitigate churn risk
• Drive onboarding, adoption, and measurable business outcomes
• Translate customer data into strategic insights and action plans
• Advocate for customer needs and influence product and experience improvements
• Contribute to regional strategy and continuous improvement initiatives
• Partner with Sales, Product, and Marketing to establish feedback loops and address product adoption barriers

Requirements

• Exceptional experience in pipeline management, commercial contract negotiations, and strategic account planning
• 7+ years of experience in Customer Success, Account Management, or related roles within SaaS or MarTech
• 2+ years of people management or team leadership experience
• Proven track record managing commercial-level customers with complex stakeholder structures
• Demonstrated success driving renewals, retention, and expansion revenue
• Experience creating and executing customized enterprise success plans
• Strong commercial acumen and experience supporting contract negotiations
• Strong analytical skills and ability to translate data into executive-level insights
• Excellent communication and presentation skills for technical and non-technical audiences
• Strong understanding of digital marketing technologies, including SEO, SEM, content marketing, analytics, CRM, and marketing automation
• Capability in mentoring, leading initiatives, or directly managing teams in a fast-paced environment
• Deep expertise in MarTech/SEO landscapes and communicating advanced digital marketing ROI
• Experience with enterprise SEO and competitive intelligence platforms
• Experience supporting large global brands in highly matrixed organizations
• Background in pipeline management and forecasting in partnership with Sales
• Experience operating in a fast-scaling global organization
• Familiarity with digital lifecycle programs and customer engagement automation

Core Competencies

Demonstrates expertise in Customer Success Management, focusing on pipeline management, strategic account planning, and contract negotiations. Proven ability to lead teams, drive renewals, and translate customer insights into actionable strategies for growth.

Highest-signal resume keywords

• Customer Success Management
• Pipeline Management
• Contract Negotiations
• Team Leadership
• Digital Marketing Technologies

ATS Optimization Keywords

Hard Skills

• Pipeline Management
• Commercial Contract Negotiations
• Strategic Account Planning
• Renewals Management
• Data Analysis
• Enterprise Success Plans
• Customer Engagement Automation
• SEO
• SEM
• Analytics

Soft Skills

• Mentoring
• Coaching
• Communication
• Presentation
• Relationship Building

Industry Keywords

• SaaS
• MarTech
• Customer Success
• Retention
• Growth Targets

Tools & Technologies

• CRM
• Marketing Automation
• Competitive Intelligence Platforms
• Digital Lifecycle Programs

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