Team Leader - Birmingham, B3 3AY

Do you have proven security experience, strong leadership skills, and excellent communication abilities?

Do you lead by example, deliver exceptional customer service, and always maintain a professional and confident presence? Are you able to stay calm, positive, and decisive when faced with challenges?

We are seeking an experienced and adaptable Security Team Leader to oversee security operations at a prominent corporate facility in the heart of Birmingham.

The successful candidate will be responsible for leading and supporting a security team, ensuring the highest standards of customer service, maintaining a clean and professional environment, and upholding robust security procedures. You will have a strong background in the security sector, demonstrate leadership and decision‑making capabilities, be IT proficient, and always present a polished and professional image.

Excellent communication skills are essential, as you will act as a key point of contact for staff, visitors, and management. You will oversee ID checks, respond to and manage incidents and emergencies, and ensure your team operates in line with site and company standards.

Role: Security Team Leader Pay Rate: £16.00 per hour Shift Pattern: 4 on 4 off Days and Nights - 42 hours per week

Location: Birmingham, B3 3AY Role Requirements: Valid SIA Licence

Benefits include:

• Cycle to work salary sacrifice scheme
• Company pension scheme
• Life assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme

Must have:

• Valid SIA licence
• CCTV Licence
• Proven experience in a supervisory or leadership security role (minimum 1 year)
• Minimum 2 years' experience within corporate security
• Excellent customer service and communication skills
• Professional attitude and presentation
• Ability to produce clear, concise verbal and written reports
• Strong organisational and multitasking skills
• Ability to lead, motivate, and support a security team
• Proactive and resourceful approach to problem-solving
• Surveillance skills with strong attention to detail
• IT literate, with the ability to operate detection systems and emergency equipment
• 5-year checkable work history

Main Duties:

• Act as the primary point of contact for staff, visitors, and contractors
• Lead and support the on-site security team, ensuring compliance with procedures
• Ensure visitors and callers receive clear, accurate, and professional information in person, by phone, or email
• Manage and elevate incidents to management as required
• Maintain a professional presence and set standards for the team
• Respond to and manage emergencies effectively
• Handle conflict appropriately and confidentlyEnsure incident reports are completed accurately and to company standards
• Oversee ID checks and access control
• Maintain vigilance regarding Health & Safety risks
• Work independently and make sound operational decisions
• Supervise cleaning staff to ensure reception, foyer, staff areas, and boardrooms remain clean and presentable

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision "We look after our people; our people look after our clients. We aim to retain and attract the very best of both".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.

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