Team Leader - Temporary Assignment

Team Leader - Temporary Assignment Location: Leicestershire (Office Based, Monday-Friday) Contract: Temporary, 2 Months Start Date: ASAP Salary: Competitive Hourly Rate We are exclusively supporting a well-established organisation in the search for an experienced Operations Team Leader to join their team on an immediate basis. This is a hands-on leadership role suited to a confident and resilient people manager who thrives in a fast-paced operational environment. You will lead a team of approximately eight employees, providing clear direction, driving accountability and ensuring high levels of performance and customer service. The successful candidate will be comfortable managing a variety of personalities, addressing performance issues where required, and creating a positive, collaborative team culture. This is not a role for someone who prefers to lead from a distance; you'll be involved in the day-to-day operation and lead by example.

Key Responsibilities

Lead, motivate and support a team of 8 employees within a busy operational environment Drive performance, productivity and accountability across the team Conduct regular coaching, feedback and performance management conversations Foster a positive and collaborative culture while maintaining high standards Identify and implement process improvements and more efficient ways of working Review existing team structures and make recommendations to enhance effectiveness Monitor workloads and ensure service levels and operational objectives are achieved Support the team through change and encourage continuous improvement Act as a visible leader, remaining actively involved in day-to-day operationsAbout You Proven experience in a Team Leader, Operations Team Leader, Contact Centre Team Leader or Supervisor position Strong people management skills with the ability to handle challenging conversations professionally and effectively Experience driving performance, engagement and operational excellence Confident, credible and resilient leadership style Ability to build relationships quickly and gain the respect of a diverse team Experience within Financial Services, Customer Service or Contact Centre environments would be highly advantageous A proactive approach with a focus on continuous improvement and operational efficiency Available to start immediately

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