Team Leader

Job Title

Team Leader

Salary

£ – £ pro rata

Hours

0.59 FTE (21 h per week)

Contract

Permanent

Responsible to

Project Manager

Employed by

Coventry Citizens Advice

Based at

Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Team Leader will provide day-to-day operational leadership for our CORE Project Coventry, ensuring that referrals move through the service promptly, staff are well supported and residents receive consistent, person-centred help. The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with the Referral and Performance Administrator, Project Manager and Advisors.

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