Team Manager (Robotics)

Gammies Groundcare Forfar (Part of A. M. Phillip) is recruiting for a Team Coordinator

Job type: Full time

Schedule: Monday – Friday & Every second Saturday on (Saturday hours 8:00 – 12:00)

We are seeking a team coordinator to join our growing robotic lawnmower team at our depot in Forfar. This is an excellent opportunity to step into a new role and join a growing area of our business. This role oversees the daily activities and scheduling for robotic lawnmower team members within both our sales and service sides of the business.

The Role

Areas of responsibility:

• Coordinating the robotic lawnmower team by developing appropriate weekly schedules, taking into account the location of sites, travelling time and each staff member’s availability.
• Liaising with customers regarding installation, repair and site visit schedules and providing pre- and follow-up contact.
• Liaising with fellow departments in the depot and ensuring scheduling is coordinated with other departmental efforts, and providing communication across departments.
• Manage day-to-day operations, including incoming robotic lawnmower enquiries and queries, either via telephone or email.
• Keeping up to date with robotic information from manufacturers and ensuring this is communicated within your team.
• Management of staff within the team, leading weekly meetings to discuss performance, current workload and the following week’s schedule.
• Proofread and check documents to ensure that customer information is kept up-to-date and stored correctly.
• Develop and administer service letters, reminders, and deal with any queries regarding annual servicing of robotic lawnmowers.
• Provide assistance or direct customers to appropriate information points for robotic lawnmowers.
• Instruct customers on basic operational functions over the phone or online.
• Any other duties as required.

Please note that this is a new field of business. Maintenance and technical knowledge of robotic lawnmowers is not required for applicants, and training regarding robotic lawnmower maintenance, processes and our computer system (IBCOS) will be provided.

The person

This role is depot-based at Gammies Groundcare in Forfar and will work alongside our Service and Depot Manager. Candidates for this role must be

• Highly organised with excellent communication and interpersonal skills
• Have previous experience in administration, coordination or in a customer-facing role.
• Computer literate with experience working with Microsoft packages.
• Detail-focused and able to efficiently manage multiple priorities
• Professional and adaptable with strong problem-solving skills.
• Willingness to learn and build up knowledge to understand the operation and maintenance of robotic lawnmowers.

Desirable but not essential:

• Previous experience within the lawn and garden or Groundcare industry.

The Company

At Gammies, we have over 50 years of knowledge and experience supplying products and services to our customers. We specialise in supplying Horticultural and Agricultural Machinery, Spare Parts, Accessories and Service to fulfil our customers’ requirements. Giving advice and making sure you have the right machine for the task you require is our prime aim, and should a visit to our premises be required to do this, “No Problem”.

All the equipment we supply is fully assembled and on handover to our customer, we advise and instruct on the correct use and maintenance. We are always available post-sale to help with any queries you may have.

After-sales support is a major part of our commitment. Our staff are trained by the manufacturers of the equipment we supply. So, when you require service and support from us, you can expect the very best advice and support available.

Our reputation is built on quality, excellent service, friendly staff, good value and a clear goal to support our customers.

Company Benefits include:

• Company pension
• Onsite/free parking
• Life insurance
• Health & Wellbeing support (Access to GP)
• Enhanced Holiday Pay
• Birthday as an additional Holiday (after 1 year of service)

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