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Tech Lead (Site Reliability Engineering)

Job Description

We are seeking an accomplished and forward-thinking technical leader to join our Risk Intelligence organisation as the Tech Lead - Site Reliability Engineering (SRE) for the Risk Screening Product Line
Based in Nottingham, UK, this role will lead the reliability engineering function for critical Screening applications supporting the EMEA region
The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business-critical platforms while driving operational resilience and service excellence across a complex, cloud-native technology landscape
As a key technical leader, you will combine deep expertise in Site Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high-performing engineering teams
You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives
This role offers an exciting opportunity to influence engineering culture, mentor and develop talent, and establish best-in-class operational practices within a growing and innovative UK-based technology organisation

Lead 24x7 reliability operations for Screening services, ensuring uptime, performance, and compliance across WC1 and World Check verify Applications
Define and implement SLOs, SLIs, and error budgets; maintain reliability scorecards and drive improvements through engineering backlogs
Act as Major Incident Commander during critical outages; lead blameless post-incident reviews and ensure learnings are institutionalized
Drive automation-first mindset across incident response, deployment, compliance, and observability
Collaborate with product and engineering teams to embed non-functional requirements and secure-by-design principles into delivery pipelines
Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication
Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services

Lead and mentor a team of SRE engineers, fostering a culture of ownership, learning, and engineering excellence
Drive career development, performance management, and technical capability growth across the team
Collaborate with HR and Talent teams to build local hiring pipelines and support workforce planning
Promote well-being and psychological safety within the team; ensure compliance with health and safety standards
Represent Nottingham site in global SRE forums; contribute to offshore strategy and location planning
Partner with vendors and staffing partners to manage workforce augmentation and ensure delivery quality
Support BCP/DR planning and ensure site-level operational readiness for critical events

Empathetic and inclusive leader, committed to team well-being and growth

Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry)
Excellent communication and stakeholder management skills; ability to influence across technical and business domains
Hands-on experience with container orchestration (Kubernetes, Docker)
Experience working with identity platforms and/or fraud detection systems
Strategic thinker with a bias for action and accountability
Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response)
AWS Lambda, ECS, RDS, CloudWatch
Calm and structured under pressure; able to lead teams through high-stakes incidents
Strong analytical mindset with a focus on measurable outcomes and continuous improvement
Committed to continuous learning and knowledge sharing
Proficiency in CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins)
Strong collaborator who builds trust across teams and geographies
8+ years in production operations, SRE, or DevOps roles, with at least 3+ years in a people management capacity
Proven experience managing cloud-native services on Azure and AWS, including: Azure SQL, Cosmos DB, Application Gateway, Key Vault, Storage, DNS, Load Balancer, Virtual Machines, Azure Machine Learning, Sentinel
Passionate about engineering excellence, automation, and reliability

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