Technical Account Manager - ETFs and Mutual Funds London, GBR Posted today

Technical Account Manager - ETFs and Mutual Funds

Location

London

Business Area

Data

Ref #

Description & Requirements

Bloomberg runs on data and the Data department is responsible for acquiring and supplying data, news and analytics to our clients for their financial data needs. We collect, analyse, process and publish the data which is the backbone of our iconic Bloomberg Terminal; the facts and figures which ultimately move the financial markets. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes, all whilst providing platinum customer support to our clients

What’s the role?

Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure Bloomberg is the platform of choice for the distribution of their content. As part of the team, you will be responsible for ensuring delivery of quality data for the Mutual Funds and ETP product. We are focused on finding opportunities to improve our coverage, completeness, timeliness, and accuracy for the facets of funds’ data. Our Technical Account Management team is responsible for the maintenance and calibre of the facets of the funds dataset including pricing and dividends, reference data, corporate actions, documents, and regulatory data. As a Technical Account Manager, your responsibility will be to develop subject matter expertise in your market, build and strengthen Bloomberg’s relationships with fund houses, custodians, administrators, exchanges, and third party content partners to set up sustainable data pipelines, educate them to use best data dissemination practices, stay on top of the latest industry trends, and having a complete profile for all the funds available on Bloomberg.

We’ll trust you to:

• Manage our highest priority accounts with critical content partners

• Provide outstanding support to our content partners so that they trust us with their valuable content

• Learn from content partner interaction to be able to anticipate content partner needs

• Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets

• Play a key role in implementing our data rights and entitlements while understanding downstream impacts

• Prioritize and manage projects with multiple partners to improve efficiency and return on investment

• Partner with internal Content Relationship Managers to understand themes/challenges partners are raising during their relationship with Bloomberg and work to build long term solutions

• Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience

• Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team

• Balance the best of technical and product knowledge to implement solutions for content partners

• Write detailed, accurate and complete specifications/requirements

You’ll need to have:

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience

• Minimum of 2 years of relevant experience (external and internal experience)*

• Proven experience of relationship management

• Effective project management skills and ability to prioritize tasks accordingly

• Ability to isolate issues and resolve problems logically while identifying long term solutions to limit such issues arising again

• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams

• Drive for continuous improvement to further develop our products

*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

We’d love to see:

• Excellent written and verbal communication skills in French or another European language

• Master's degree or certification such as a CFA charter holder or CAIA

• Experience in customer service or client relationship management

• Experience working with international business groups and clients

• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python

Does this sound like you?

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

#J-18808-Ljbffr