Technical Assessment Team Leader

Responsibilities

• Be responsible for effective people management of the Technical Assessment Team, ensuring team morale, timely customer management and consistent achievement of operational metrics, KPIs and SLAs, acting as first point of contact for escalations.
• Be responsible for implementing corrective actions from QA function are completed to ensure consistent achievement.
• Coach individuals on their performance to exceed targets through regular 1:1s, identifying training needs, managing performance and ensuring all technical and mandatory training is completed and evidenced.
• Develop a customer-focused, technically competent team who are pro‑active and always seek the opportunity to improve the customer's assessment experience.
• Build and maintain close working relationships with all key stakeholders, including certification bodies, scheme owners and internal teams.
• Be responsible for the recruitment, induction and technical training of new starters into the Technical Assessment team, ensuring they meet the minimum requirements for the Technical Assessor role before undertaking unsupervised assessments.
• Monitor customer satisfaction, ensuring assessment processes are completed to standard and outputs reported, with corrective actions taken or recommended as required.
• Work as part of the Customer Operations Management Team, reviewing processes and driving continuous improvement through the creation, training and enforcement of such improvements.
• Monitor and ensure the team's ongoing SSIP Assessor competence, including initial SSIP Assessor Training, 3-yearly SSIP Refresher Training and CPD evidence, escalating and actioning any lapses in line with SSIP Membership Rules.
• Undertake technical assessments personally as required, to support team capacity and to maintain first-hand technical credibility when coaching and quality‑checking the team's work.

Requirements

• Be educated to A-level or equivalent, with 2–3 years' experience in a Customer Service Team Leader/Management role.
• Have a minimum of 3–5 years' demonstrable Health & Safety experience, with a construction-sector background.
• Hold at least one SSIP-recognised Health & Safety qualification (listed below), including NEBOSH Construction or NEBOSH General Certificate.
• Hold Tech IOSH Membership (or be working towards a professional membership grade).
• Be an SSIP Registered Assessor, or complete and pass the 1-day SSIP Assessor Training Course within 3 months of appointment, and the 3-yearly SSIP Refresher thereafter.
• Have appropriate knowledge of relevant UK Health & Safety legislation.
• Have fluent written and spoken English, with the ability to read, interpret and review complex documentation.
• Have proven experience of successfully leading, motivating, coaching and training others.

Core Competencies

Demonstrates strong leadership in managing a Technical Assessment Team, focusing on performance coaching, customer satisfaction, and compliance with Health & Safety regulations. Possesses expertise in SSIP assessment processes and relevant UK legislation, ensuring team competence and operational excellence.

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