Technical Helpdesk Advisor
- oldbury, england, United Kingdom
- Full time
Job Description
Join to apply for the Technical Helpdesk Advisor role at The AA
2 days ago Be among the first 25 applicants
Join to apply for the Technical Helpdesk Advisor role at The AA
Get AI-powered advice on this job and more exclusive features.
Company Description/ Business Unit This Is The Job
Salary: £ 35,000.pa plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000 Monday to Sunday
Location: Oldbury - on site
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge?
Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
What will I be doing?
- Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support
- Communicating effectively to provide an efficient resolution of breakdowns for our customers
- Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand
- Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner
- Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverselearning and development opportunities to support you toprogress in your career
- 25 days annual leave,plus 8 bank holidays
- FreeAA breakdown membership from day 1!
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work savepension scheme with up to7% employer contribution
- Company funded life assurance
- DedicatedEmployee Assistance Programme
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Motor Vehicle Manufacturing, Financial Services, and Insurance
Referrals increase your chances of interviewing at The AA by 2x
Get notified about new Technical Advisor jobs in Oldbury, England, United Kingdom .
Birmingham, England, United Kingdom 2 days ago
Shrewsbury, England, United Kingdom 5 hours ago
Technical Consultant Field-Based (North England & Scotland)
West Midlands, England, United Kingdom 2 weeks ago
Cannock, England, United Kingdom 3 days ago
Technical Consultant - Enterprise Architecture
Birmingham, England, United Kingdom 2 weeks ago
Walsall, England, United Kingdom 2 days ago
Assistant Consultant (Commercial/Technical Due Diligence)
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 1 week ago
Assistant Consultant (Commercial/Technical Due Diligence)
Birmingham, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 4 days ago
Technical Consultant - Enterprise Architecture
Birmingham, England, United Kingdom 2 weeks ago
Technical Director/Professional Head of Discipline
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
Ludlow, England, United Kingdom 3 days ago
Civils Technical Excellence Manager - Transmission & Distribution (Birmingham, UK)
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 3 days ago
West Midlands, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 4 months ago
Birmingham, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 1 week ago
Associate or Associate Director, EIA - Onshore Renewables (UK Wide)
Swindon, England, United Kingdom 3 months ago
Soils Re-use and Permitting Technical Specialist
West Midlands, England, United Kingdom 4 weeks ago
Associate Director / Technical Director - International ESG Advisory Consultant
Birmingham, England, United Kingdom 1 week ago
National Technical Manager - Aggregates & Asphalt
Birmingham, England, United Kingdom 2 days ago
Technical Regulatory & Development Manager
West Midlands, England, United Kingdom 1 month ago
Principal Consultant - PPP & Technical Advice
Birmingham, England, United Kingdom 1 week ago
Associate or Associate Director, EIA - Nuclear (UK Wide)
Birmingham, England, United Kingdom 3 weeks ago
Kidderminster, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr