Technical Helpdesk Officer

About the Role

Our client is seeking a competent Technical Helpdesk Officer to join their on-site support team in Oxford . This role is critical for providing first-line technical support to end-users, resolving hardware, software, and network issues efficiently. You will be responsible for logging and tracking support requests, diagnosing problems, and escalating when necessary. This hands-on position is perfect for someone with strong technical aptitude and excellent communication skills, contributing to the smooth operation of IT services within the Oxfordshire region.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and in person.
• Diagnose and resolve technical hardware and software issues.
• Log, track, and manage all incoming support requests using the helpdesk ticketing system.
• Escalate unresolved issues to appropriate second-level support or specialist teams.
• Assist with IT setup, installations, and basic network troubleshooting.

Requirements

• Previous experience in a helpdesk or technical support role.
• Strong knowledge of common operating systems (Windows, macOS) and office productivity software.
• Good understanding of hardware, software, and basic networking concepts.
• Excellent problem-solving and diagnostic skills.
• Effective communication and interpersonal abilities for interacting with users.

Benefits

• Competitive salary and benefits package.
• On-site role with a dedicated IT team.
• Training and development opportunities in IT support.
• Contribution to IT infrastructure and user support.
• A professional and collaborative working environment.