Technical Programme Manager - Live Incident Response

Are you ready to pioneer a game-changing approach to safety in retail? As the Technical Programme Manager for Live Incident Response, you will be at the forefront of a cutting‑edge initiative designed to revolutionise how our colleagues access support when it matters most. This is not just a programme—it's the next evolution of our colleague safety strategy, seamlessly blending robust strategic infrastructure with specialist security components.

Role purpose:

You will own and drive the Live Incident Response programme end‑to‑end, using trusted programme methods, tools and meetings to ensure quality delivery to achieve measurable impact. You’ll empower teams, orchestrate cross‑functional collaboration, and co‑ordinate in‑store installations to ensure that stores is equipped to provide in‑the‑moment help when incidents arise.

The candidate will be part of the TPM Team which is 10+ people strong. While live incident response will be the first and primary responsibility of this role, you may be expected to work on a range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.

Reporting to a Lead Technical Program Manager you will be responsible for driving, leading and delivering the programs within your remit.

Programme strategy: Defining, establishing & delivering work within an agreed and aligned programme strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the team & Tesco. This will include collaboratively assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program Communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

People‑focused: Be the ‘go to’ person for expertise on how to deliver and manage this programme. Represent the end user and support teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

• Have a proven record of accomplishment in delivering technology and/or infrastructure; having done so across multiple teams in multiple geographies
• Have experience of building credible relationships and influencing senior management & leadership teams
• Strong Project, Stakeholder & Programme management skills
• Strong vendor management and negotiating skills.
• Exceptional reporting skills for programs and financial forecasting
• Excellent communication & influencing skills and adoptability to changes
• Experience working with geographically diverse teams; programme, product, engineering & software development

You might know us as a supermarket, technology company or even for our award‑winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

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