Technical Sales Engineer

Responsibilities

• Generate new business, including lead qualification and solution development in many areas of the photonics industry
• Frequent communication with the customer (specifications, pricing, product availability, services, etc)
• Contract negotiation and coordination of design and manufacturing resources for custom solutions
• Provide technical advice and support for international customers, focusing on pre‑sale enquiries
• Leverage industry expertise and strong customer relationships to identify additional business opportunity as existing customers’ needs grow
• Find new markets/industries for Thorlabs to support
• Manage the sales pipeline within CRM, from qualification to close
• Provide market feedback to R&D and Marketing Communication groups
• Present equipment demonstrations and interact with customers at conferences and trade fairs

Requirements

• Master’s Degree in Physics, optics, chemistry, engineering
• First‑hand experience with either optical setups, laboratory environments or photonics equipment ESSENTIAL
• Excellent written and verbal communication skills with internal and external customers
• Fluent in English
• Strong organizational skills and attention to detail
• Strong data analysis and reporting skills
• Must be comfortable with presenting concepts to a large audience
• Ability to work in a multidisciplinary project team to drive projects through to completion
• Ability to multitask, time manage and work independently

Core Competencies

Demonstrates expertise in the photonics industry with a strong focus on customer relationship management, technical support, and business development. Proficient in managing sales pipelines and providing market insights to drive product innovation and customer satisfaction.

Tools & Technologies

• CRM Software

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