Technical Service Advisor - Birtley

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.

As a Technical Service Advisor, we can offer you:

• A salary of up to £30,000 (depending on your Technical Service Advisor experience)
• DAF Academy Technical Service Advisor Training
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Technical Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
• Or have a passion for trucks and know your truck / trailer parts.
• Knowledge of vehicle repair scheduling preferred but not essential.
• A customer focused individual with excellent communication skills.
• The ability to multitask and work well under pressure.
• PC Literate (DMS system experience would be an advantage).
• Full UK driving licence.

The Technical Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: 45 hours per week, Monday to Friday, 9am – 6:30pm.

Plus 1 in 3 Saturday morning’s.

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Address Birtley,
Chester-le-Street,
Tyne and Wear,
DH3 2SP

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