Technical Support Advisor

About the Role

Our client is looking for a proactive and technically adept Technical Support Advisor to join their team in Coventry . This role is integral to ensuring our clients' customers receive seamless technical assistance, resolving issues efficiently and effectively. You will be part of a dedicated support department, collaborating with colleagues both in-office and remotely to maintain high standards of service delivery. This position offers a blend of in-office collaboration and remote flexibility, providing a dynamic work environment focused on technical problem-solving and customer satisfaction.

Key Responsibilities

• Provide first-line technical support and troubleshoot hardware and software issues for customers.
• Diagnose and resolve technical problems through effective questioning and systematic analysis.
• Log all support tickets accurately and maintain detailed records of customer interactions.
• Escalate unresolved issues to higher-level support teams with comprehensive documentation.
• Assist customers with product setup, configuration, and usage guidance.

Requirements

• Previous experience in a technical support or helpdesk role.
• Strong understanding of common operating systems and software applications.
• Excellent diagnostic and problem-solving abilities.
• Good communication skills, with the ability to explain technical concepts clearly.
• Willingness to work a hybrid schedule, balancing remote work with office presence.

Benefits

• Attractive salary and performance-based incentives.
• Hybrid working model offering flexibility.
• Access to state-of-the-art training and development resources.
• Company pension scheme and private healthcare options.
• A supportive team environment with opportunities for career advancement.