Technical Support Advisor

About the Role

Our client is seeking a knowledgeable and patient Technical Support Advisor to join their IT team in Derby . This role is essential for providing expert technical assistance to users, resolving hardware, software, and network issues. You will be the primary contact for troubleshooting technical problems, ensuring minimal disruption to operations. The ideal candidate possesses strong technical acumen and excellent communication skills, dedicated to supporting users effectively within the Derby area.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and ticketing systems.
• Diagnose and resolve technical hardware and software issues efficiently.
• Assist with the installation, configuration, and maintenance of computer systems and peripherals.
• Manage user accounts, permissions, and access controls.
• Document technical issues, solutions, and procedures for the knowledge base.
• Escalate unresolved issues to senior IT personnel or relevant vendors.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, Linux, macOS) and common software applications.
• Proficiency in troubleshooting network connectivity and hardware problems.
• Excellent problem-solving skills and logical thinking.
• Ability to explain technical concepts clearly to non-technical users in Derby .
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a strong advantage.

Benefits

• Competitive salary and benefits package.
• Opportunities for continuous learning and professional development in IT.
• A collaborative and dynamic work environment.
• Access to modern IT infrastructure and tools.
• Supportive management and team in Derby .