Technical Support Agent

About the Role

Our client is seeking a knowledgeable and patient Technical Support Agent to join their IT support team in Belfast . This role is essential for providing first-line technical assistance to end-users, resolving hardware and software issues efficiently. You will play a key part in maintaining operational continuity and ensuring our team has the tools they need to succeed. This is a fantastic opportunity to advance your technical support career within a company that invests in its employees' development and fosters a collaborative atmosphere, contributing to a smooth technological experience for all staff members.

Key Responsibilities

• Provide remote and in-person technical support to employees.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist users with software applications and troubleshoot problems.
• Maintain accurate records of support requests and resolutions.

Requirements

• Experience in an IT technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common helpdesk software and ticketing systems.
• Good understanding of basic networking concepts.
• Excellent problem-solving skills and a methodical approach.

Benefits

• Competitive salary and benefits package.
• Opportunities for technical certifications and training.
• Hybrid working model offering flexibility.
• Collaborative IT environment.
• Access to modern technology and tools.