Technical Support Agent

About the Role

Our client is recruiting a skilled Technical Support Agent to join their service desk team in Leeds . This role is pivotal in assisting customers with technical challenges they encounter with our client's software and hardware products. You will be expected to provide clear, concise, and effective technical solutions, ensuring minimal disruption to user operations. This hybrid role offers a mix of in-office collaboration and remote flexibility, ideal for someone who enjoys problem-solving and interacting with users in a professional capacity. Join a team dedicated to delivering high-quality technical assistance and product support.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and networks.
• Respond to queries, run diagnostic programs, and isolate problems using remote access tools.
• Walk customers through problem-solving processes and provide step-by-step solutions.
• Install, modify, and repair computer hardware and software for end-users.
• Escalate unresolved issues to the appropriate internal teams or vendors for resolution.

Requirements

• Previous experience in a technical support role or IT helpdesk position.
• Strong knowledge of computer hardware, software, and network protocols.
• Familiarity with remote support tools and ticketing systems.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer-service skills, suitable for a hybrid work model.

Benefits

• Attractive salary with potential for overtime.
• Access to cutting-edge technology and ongoing training.
• Comprehensive benefits package including health insurance.
• A flexible hybrid work arrangement supporting work-life balance.
• Work with a dynamic and supportive team in Leeds .