Technical Support Agent

About the Role

Our client is seeking a skilled Technical Support Agent to join their expanding remote team, serving clients across the nation, including those in Glasgow, Scotland . You will play a vital role in diagnosing and resolving technical issues, ensuring our customers receive prompt and effective assistance. This part-time, fully remote position offers the flexibility to work from home while being part of a supportive and collaborative global team. If you have a knack for problem-solving and enjoy helping others navigate technical challenges, this is the perfect opportunity for you to contribute remotely.

Key Responsibilities

• Provide remote technical assistance to customers via phone, email, and chat.
• Diagnose and resolve software, hardware, and network-related issues.
• Guide users through step-by-step solutions to complex technical problems.
• Document all support interactions and resolutions in the ticketing system.
• Escalate unresolved issues to senior technical staff as needed.

Requirements

• Previous experience in a technical support or helpdesk role.
• Solid understanding of common operating systems (Windows, macOS) and software applications.
• Excellent communication skills and the ability to explain technical information clearly.
• Proven ability to work independently and manage time effectively in a remote setting.
• Familiarity with remote support tools and ticketing systems.

Benefits

• Competitive hourly wage reflecting experience and skills.
• Flexible part-time hours with a fully remote setup.
• Opportunities for training and professional development.
• A supportive and inclusive remote work culture.
• Contribution to a leading company in the technology sector.