Technical Support Agent

About the Role

Our client is seeking a skilled and customer-focused Technical Support Agent to join their team based in Milton Keynes . This role is crucial for providing first-line technical assistance to customers encountering issues with our client's products or services. You will be responsible for diagnosing problems, guiding users through solutions, and ensuring their technical challenges are resolved efficiently. This is an excellent opportunity to leverage your technical expertise in a hands-on, office-based role within a supportive team environment.

Key Responsibilities

• Provide technical assistance and troubleshooting support to customers via phone and email.
• Diagnose and resolve hardware, software, and network issues.
• Escalate unresolved issues to senior technical staff or specialized teams.
• Document all technical issues, troubleshooting steps, and resolutions accurately.
• Educate customers on product usage and best practices to prevent future issues.

Requirements

• Previous experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal abilities, with the capacity to explain technical concepts clearly.
• Commitment to working onsite in our Milton Keynes office.

Benefits

• Attractive annual salary.
• On-site training programs and continuous learning opportunities.
• Health insurance and other standard employee benefits.
• Pension contribution.
• A collaborative and stable office environment in Milton Keynes .