Technical Support Agent

About the Role

Our client is actively seeking a skilled Technical Support Agent to join their team in Portsmouth . This role is essential for providing first-line technical assistance to customers, resolving hardware and software issues, and ensuring minimal disruption to their operations. You will be part of a dedicated support team, working collaboratively in an office environment to maintain high standards of technical support. If you have a passion for technology, enjoy problem-solving, and excel at communicating technical information clearly, this opportunity in Portsmouth is an excellent career move.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, and in-person assistance.
• Diagnose and resolve hardware, software, and network-related issues.
• Document all support requests, troubleshooting steps, and resolutions accurately.
• Escalate unresolved technical issues to senior support staff or relevant departments.
• Guide customers through step-by-step solutions for technical problems.
• Maintain a knowledge base of common issues and their solutions.

Requirements

• Proven experience in a technical support role or a similar IT helpdesk position.
• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
• Ability to work effectively in a team environment and manage a demanding workload.
• Familiarity with ticketing systems and remote support tools.

Benefits

• Competitive salary package with regular pay reviews.
• On-site training and professional development opportunities.
• Comprehensive health and dental insurance coverage.
• Generous holiday allowance and company pension scheme.
• A structured and supportive team environment in our Portsmouth office.