Technical Support Agent

About the Role

Our client is seeking a skilled Technical Support Agent to join their expanding team, offering remote work flexibility based out of Manchester . In this vital role, you will provide first-line technical assistance to users experiencing hardware, software, or network issues. You'll diagnose problems, offer clear solutions, and ensure minimal disruption to user productivity. This is an excellent opportunity for someone with a passion for technology and problem-solving who enjoys helping others succeed in a remote-first setting.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues reported by users.
• Provide prompt and effective technical support via remote access tools, phone, and email.
• Guide users through step-by-step solutions for common technical problems.
• Escalate unresolved issues to senior support staff or appropriate technical teams.
• Maintain detailed records of support requests and resolutions in the ticketing system.

Requirements

• Proven experience in a technical support or helpdesk capacity .
• Solid understanding of computer hardware, operating systems, and basic networking concepts.
• Experience with remote desktop tools and troubleshooting software.
• Excellent problem-solving abilities and patience when explaining technical details.
• Strong ability to work autonomously and manage workload effectively from home.

Benefits

• Competitive salary reflective of experience.
• Fully remote working arrangement.
• Opportunities for certifications and further technical training.
• Access to cutting-edge support tools and technology.
• A supportive virtual team environment focused on collaboration and shared success.