Technical Support Analyst

About the Role

Our client is seeking a dedicated and skilled Technical Support Analyst to join their established team in Birmingham . This role is crucial for maintaining the smooth operation of our client's IT infrastructure and providing first-line support to internal users and external customers. You will be responsible for responding to and resolving a wide range of technical issues, ensuring minimal disruption to business operations. The ideal candidate is a proactive problem-solver with excellent diagnostic skills and a passion for technology, who thrives in a collaborative IT environment.

Key Responsibilities

• Respond to and resolve technical support tickets, prioritizing urgent issues.
• Install, configure, and maintain hardware and software systems.
• Provide technical assistance and guidance to users via phone, email, and in-person.
• Troubleshoot network connectivity, printer, and peripheral device issues.
• Document all technical issues and resolutions in the helpdesk system.
• Assist with user account management and access control.

Requirements

• 1-3 years of experience in an IT support or helpdesk role.
• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and diagnostic abilities.
• Good communication skills, with the ability to explain technical concepts clearly.
• A proactive approach to identifying and resolving potential IT issues.

Benefits

• Competitive salary with potential for overtime pay.
• On-site working environment for focused team collaboration.
• Health insurance and access to wellness programs.
• Paid training and certification opportunities.
• Opportunities for growth within the IT department.